ONLINE Customer Service Specialist & Sales Specialist with Office Assistant

This customer service course prepares students for roles in sales, help desk/call centers, corporate, education and public service.Our students will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. They will also gain crucial workplace skills that include problem-solving, working in teams, reading customer body language and increasing customer satisfaction and retention. Topics include ethics, respect, teamwork, communication, telephone and email techniques, problem solving, interpersonal relationships, sales and marketing. Students will also explore the skills needed for office assisting and improve their skills in computer-based programs. Based upon the NRF Foundations Customer Service & Sales Certification students will exit the course with an industry recognized credential and equipped to successfully serve in any customer-facing position.