Six Sigma Team Dynamics

Six Sigma projects are carried out by diverse resources coming together as a matrix team. The effectiveness of that teams performance can significantly affect project results. This course teaches teamwork philosophy based on understanding of team development and roles and qualifications of team members. The course builds upon the Six Sigma stages of team development (Forming, Storming, Norming, and Performing). The course also teaches the definition and importance of a Six Sigma project culture with participants applying the concepts of a project culture to the development of a Six Sigma project team. The discussion of culture incorporates team-building activities, the paradox of change, and sources of conflict such as planning and decision-making within a project environment. It also engages participants in an introspective look at each team members behavior. The course objective is to develop an understanding and appreciation of team-building methodologies and tools as well as their practical applications within the context of a Six Sigma improvement team. Upon completion of the course, participants will understand the role of team dynamics in project performance and how to develop a high performance team to maximize outcomes of Six Sigma projects as well as Kaizen events.