Six Sigma Introduction

As a key step in the implementation of a Six Sigma business strategy, this course discusses how organizations can achieve significant reductions in costs and improvement in customer satisfaction through incorporating Six Sigma solutions into their business operations. This overview helps participants to understand resource requirements in the form of support, the commitment, and the leadership, in order to implement and sustain effective Six Sigma programs. Course topics include: background and description of Six Sigma; aligning Six Sigma metrics; Six Sigma tools; process capability; creating an infrastructure for Six Sigma success; Six Sigma deployment; essential elements of an implementation plan; effective project selection; best practices and lessons learned. Participants will learn various Six Sigma methods and tools and their practical application in various operational areas; understand how Six Sigma integrates with business strategy and operations; and define key elements necessary for successful imp